The Grammar of Trust (Privacy Policy Statement)

This privacy policy statement for the website www.gramma-world.com, owned by the company “GRAMMA BY EVANGELIA GRAMMATIKI E.E.”, based in Pagonda, Samos, with Tax Identification Number 803055589 and legal representative Evangelia Grammatiki (hereinafter referred to as “the Company” or “we”), describes how we collect and manage the data and information you voluntarily provide us with when browsing our digital “House”.
Our House is engaged in the creation and distribution of items that constitute “Letters” for your personal history: clothing, objects (ceramics, wood, bronze), jewelry, publications, wellness and ritual items (“The Retreat”). The management and protection of the personal data of visitors and “Curators/Readers” (customers) of the website is subject to the terms described here and complies with the provisions of Greek and European legislation governing our House.

Our website is hosted on servers located in Greece.
By using our website services, you give your consent and accept this Privacy Policy statement and the Terms of Use published here. The processing of your personal data is governed by the relevant provisions of the applicable data protection legislation (Law 4624/2019), the Directives and Regulations of the European Union (General Data Protection Regulation (EU) 2016/679), as well as the relevant decisions and directives of the Personal Data Protection Authority.

GRAMMA’s Glossary for Your Data (Definitions)

Personal Data or “Personal Letters“: Any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable person is one whose identity can be ascertained, directly or indirectly.
Processing: Any operation performed, with or without automated means, on personal data, such as collection, recording, organization, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
Data Subject or “Reader”: The visitor to the website, the customer/”Curator” of the online store, the registered user, and any natural person who interacts with our digital “House.”
Data Controller: The company “GRAMMA BY EVANGELIA GRAMMATIKI E.E.“, based in Pagonas, Samos, Tax Identification Number 803055589, legally represented by Evangelia Grammatiki.
Processor: The natural or legal person who processes personal data on behalf of the Data Controller.
Recipient: The natural or legal person to whom the personal data is disclosed.
Consent of the “Reader”: Any free, specific, explicit, and fully informed indication of will by which the “Reader,” through a statement or clear affirmative action, agrees to the processing of their personal data.

The Purpose of “Curating” Your Data (Purpose of Processing)

Personal data of visitors is collected only if you register as a member of our “Readers’ Circle” or place an order for a “Letter” (product) or give your consent when asked. Simply browsing our digital “Home” does not require the collection of personal information, except for location data (location data refers to anonymous IP or country of access data collected through analytics cookies).
We collect your personal data to process, personalize, and fulfill your orders, as well as to inform you about the progress of your order or requests. The collection is done with your knowledge and consent by our company, the hosting provider, and the cooperating courier companies, which may need data for safe and timely delivery.
Your data may also be used to respond to your inquiries, inform you about alternative “Letters” (products), and collect statistics. Your consent covers all of these uses.
Our company reserves the right to update and modify this “Letter of Trust” periodically without public or personal notification. Please check this page regularly for any changes. The date of the last modification is indicated at the bottom of the page. We recommend that you check it regularly.
We collect your personal data to process, personalize, and fulfill your orders, as well as to inform you about the progress of your order or requests. The collection is done with your knowledge and consent by our company, the hosting provider, and the cooperating courier companies, which may need data for safe and timely delivery.
Your data may also be used to respond to your inquiries, inform you about alternative “Letters” (products), and collect statistics. Your consent covers all of these uses.
Our House reserves the right to update and modify this “Trust Policy” periodically without public or personal notification. Please check this page regularly for any changes. The date of the last modification is indicated at the bottom of the page. We recommend that you check this date each time you visit.

The Time of “Archiving” (Data Retention Period)

Your personal data will be retained until you request its deletion from our records or for the minimum period required by applicable law (5 years).
We retain your data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. The specific retention period may vary depending on the type of data and the legislation. In general, we retain your data, in physical and/or electronic form, for the entire duration of your contractual relationship with our Firm and any specific obligations.

The “Letters” We Collect (Data Collected)

When you visit our website, we collect location data.
During purchases: Our company fully complies with European and Greek data protection legislation. We first ask for your explicit consent regarding the terms of use and privacy policy before collecting your data. For your identification, service provision, and communication with you (via email or telephone), we may request information such as your full name, email address, username, shipping address, telephone number, and other relevant details.
If you use a debit/credit or prepaid card for payment, our Company does not store your card details (number, CCV2, expiration dates, name). Payments are processed through the payment platform of our partner bank. Card information is transmitted securely through encrypted channels and is not accessible to third parties.
The data you submit may be retained for your service before and after the sale is completed. We only collect data that is necessary for the above purposes and on a specific legal basis.
Statistics/Technical Usage Information: When you visit our website, certain general information that does not personally identify you may be collected, such as your IP address, usage statistics, access times, and browser information.
After completing your order, you will receive a confirmation email.
For transparency and to improve our services, we take into account the comments you share on our website and social media (Facebook, Instagram, etc.) for promotional purposes (only for public content, without processing sensitive data).

Limitation of Liability – Disclaimer

Our company takes all possible measures to protect your data; however, we cannot guarantee uninterrupted or error-free use of the website. Errors will be addressed immediately. We have implemented the necessary safeguards for secure browsing, but we do not guarantee complete protection from Internet viruses. We are committed to informing “Readers” in a timely manner about the availability of “Letters” (products) or delays in delivery.
The House takes all necessary technical and organizational measures to ensure technological and physical security in accordance with applicable law (Article 32 GDPR). Delays in delivery.
The House makes no warranties regarding the accuracy, completeness, or suitability for any purpose of the information and related graphics published on this website. Such information may contain inaccuracies or errors and is subject to change without notice.
The House is not liable for any damages arising from the use or inability to use the website by the visitor or his reliance on any information provided on the website. The visitor is solely responsible for taking precautions, such as using virus control software, to protect their systems and data.

The Legitimacy of “Care” (Legitimacy of Processing)

The data collected is necessary to achieve our purposes and is processed lawfully. In some cases, your consent will be requested (e.g., for personalized emails). We may also process data to comply with legal obligations.

Access to your “Letters” (Access to Personal Data)

Anyone whose personal data we hold may request access at any time. For data protection reasons, access requests must be sent by email from the user’s email address (additional identification information may be requested if necessary).
If you wish to have your data deleted from our databases, you can submit a deletion request using the same identification procedure, provided that the right is not subject to restrictions. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Your Rights as a “Reader” (User Rights)

Each “Reader” (data subject) enjoys the following rights under the GDPR:

(a) Right of access: You may request details of whether your data is being processed and obtain copies of it.
(b) Right to rectification: You may request the rectification of inaccurate or incomplete data.
(c) Right to erasure (“right to be forgotten”): Under certain conditions, you may request the erasure of your data.
(d) Right to restrict processing: You may request that the processing of your data be restricted.
(e) Right to data portability: You may transfer your data to another controller.
(f) Right to object: You may object to the processing of your data for marketing or profiling purposes.
(g) Rights relating to automated decision-making: You have rights relating to decisions that are made solely by automated means and affect you.

Any request regarding your personal data and the exercise of your rights must be submitted in writing. Please fill in the “Rights Exercise Form” available on our website and send it by email to info@gramma-world.com. Requests are generally free of charge, but may be subject to administrative fees if they are excessive or repetitive. Our Firm will respond to your request within one month of submission.

(h) Right to Complain: You can lodge a complaint with the www.dpa.gr.

The Circle of “Readers” (E-shop Subject Categories)

Orders for “Letters” (products) are placed electronically. Users of the website include registered “Curators” (consumers), visitors, newsletter subscribers, third parties (e.g., gift recipients), authorized users, and casual visitors.

The “Readers’ Circle” (Newsletter)

To subscribe to our newsletter, we ask for your email address and your consent to send you our updates. Subscription follows the double opt-in method: it is only completed after you click on a confirmation link sent by email. You can unsubscribe (opt-out) at any time via a link at the bottom of each newsletter or by contacting us at info@gramma-world.com.

Conscious Choice (Mandatory Consent)

Separate consent is required for basic website functions such as contact forms, newsletter subscriptions, member registration, and online purchases. Consent files include time and data.

Sensitive Personal Data

We never ask for sensitive personal data, such as religion, political views, sexual orientation, etc.

Protection of Minors

The House does not seek or maintain data from minors (under 18 years of age) without parental consent and makes reasonable efforts to ensure that consent has been given. If it is discovered that data has been provided by a minor without parental consent, it may be deleted. Please contact us by email if you believe that a minor has provided data without consent.

Links to Other Sites

If you have accessed our website via links from other websites, we are not responsible for their data protection policies. Our “Letters” (products) may contain links to third-party websites; please check their own policies.

Intellectual Property (The House’s “Letters”)

This website belongs to the company “GRAMMA BY EVANGELIA GRAMMATIKI E.E.“, based in Pagonas, Samos, with Tax Identification Number 803055589 and legal representative Evangelia Grammatiki.
All rights, including intellectual property rights, software, and products, belong to the House.
All content on this website (text, photos, videos, images, graphics, designs, services, products, codes, etc.) is protected by Greek, European, and international law.
Reproduction, copying, distribution, modification, creation of derivative works, or misleading the public regarding ownership is prohibited without written permission.
The trademarks of the House (names, images, logos, etc.) are protected and may not be used by third parties. Use of our website implies lawful use only.

Updates to the “Grammar” (Policy Updates)

The House may amend the privacy policy from time to time, informing users as required by law and obtaining consent where necessary. The dates of amendment are noted at the bottom of this page. Visitors are encouraged to check this date regularly.

Tracking Cookies

We use cookies to give you the best browsing experience, analyze traffic, and personalize content. You can accept all cookies or choose only the ones you want. Strictly necessary cookies are essential for the website to function and cannot be rejected.
Cookies are small text files that are sent to your browser when you visit a website and are stored on your computer. They help us recognize returning visitors and understand how users interact with our website, allowing us to improve our functionality and services. Cookies do not store sensitive personal data, such as credit card numbers.
On your first visit, a banner will appear asking you to choose which categories of cookies you accept. You can select “Accept All,” “Reject All,” or customize your preferences at any time. Only strictly necessary cookies are active by default and do not require your consent. You can disable cookies through your browser settings; however, this may affect the proper functioning of the website.

Categories of cookies we use:

Strictly Necessary Cookies: Required for the basic functioning of the website. They cannot be disabled.
Functionality Cookies: Improve the functionality and personalization of the website (e.g., remembering login details, storing preferences). They are not necessary for operation, but they significantly help in providing improved services. On our website, functionality cookies are used by the following platforms:
1. Order Processing & Tax Data (WooCommerce & Timologia)

To complete your purchases in our e-shop, we collect your strictly necessary personal information (First Name, Last Name, Shipping Address, Contact Phone Number). Should you request an invoice, we additionally collect the necessary tax details (Company Name, VAT Number, Tax Office, Business Activity). This data is securely stored in our website’s database, exclusively for the execution of your order and our compliance with national tax legislation.

2. Communication & Order Notifications (WP Mail SMTP)

To ensure you receive timely and secure email updates regarding the status of your order (e.g., order confirmation, tracking number), our website utilizes a certified Simple Mail Transfer Protocol (SMTP) provider. Your order details (name, email, products) are transmitted encrypted through this provider, solely for the purpose of sending these relevant notifications to you.

3. Website Security & Fraud Prevention (Wordfence Security)

The security of our “Sanctuary” and your personal data is our utmost priority. To protect the website from malicious attacks (hackers) and electronic fraud, we use the Wordfence security service. This service temporarily checks and logs your IP address and browsing data. In certain cases, your IP address may be checked against Wordfence’s central servers to verify network security.

4. Purchase and Delivery of Gift Cards

When you choose to purchase a Digital Gift Card to offer to a third party, you will be asked to provide the recipient’s email address. We collect this specific email exclusively to deliver the Gift Card. The “Reader” (purchaser) bears the responsibility of ensuring they have obtained the recipient’s consent to provide their email to our House. The recipient’s email is not automatically subscribed to our Newsletter, unless they explicitly request it themselves.

5. Control in Your Hands: Right to be Forgotten & Cookies

We fully respect your right to your personal data. As a registered user, you have the ability to permanently delete your account and your data at any time, through your profile settings (Frontend Delete Account feature). Furthermore, upon entering our website, you have full control over tracking data (Cookies) via the dedicated pop-up window (GDPR Cookie Compliance), allowing you to choose exactly which data you wish to share with us.

6. Secure Payments & Banking Institutions (Viva Wallet & Piraeus Bank)

For the settlement of your orders, our e-shop (via the WooCommerce platform) cooperates with the highly secure and certified payment environments of Viva Wallet and Piraeus Bank.
- When you choose to pay by credit or debit card, you are automatically redirected to the respective bank’s encrypted environment.
- Our “Isichastirio” DOES NOT collect, store, or have any access whatsoever to your card details (such as the card number or CVV). We only receive confirmation of the successful or unsuccessful transaction, the billing details, and the cardholder’s name from Piraeus Bank or Viva Wallet, in order to proceed with the preparation of your order.
7. Order Delivery & Courier Companies (DHL & Geniki Taxydromiki)

To ensure the creations of our House reach your hands safely, quickly, and reliably, we collaborate with leading courier companies, specifically DHL and Geniki Taxydromiki.
- To execute the delivery, we transmit strictly the absolute necessary details to these partner companies: First Name, Last Name, Shipping Address, Postal Code, and Contact Phone Number.
- The courier companies (acting as Data Processors) are fully bound by the European GDPR Regulation and use your data exclusively for the safe delivery of your parcel and to send you shipping updates (e.g., via SMS/Viber) regarding the status of your shipment.
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Analytics & Marketing Cookies: In addition to those that are strictly necessary, our “House” uses third-party services to understand how visitors interact with the website and to improve their experience. Specifically, we use:
- Google Analytics (GA4): Provides us with anonymous statistics on user traffic and behavior, helping us to improve the structure of the website.
- Meta Pixel (Facebook & Instagram): Allows us to measure the effectiveness of our ads and show you relevant “Letters” (products) that match your interests when you browse social media.
- They are only used after consent has been given. They can be revoked in the cookie settings.

For any questions or requests regarding the processing of your personal data, you can contact our company by email at info@gramma-world.com or by post at the following address: “GRAMMA BY EVANGELIA GRAMMATIKI E.E.” Pagondas, Samos, Greece, Postal Code 83103, tel. 697 238 4459.

11/3/2026